West Nipissing General Hospital

Dear Valued Patients,

We are committed to providing the safest and most efficient care for our patients. To reduce risks for our immunocompromised patients in shared spaces, we are trialing a new process for lab work:

1. Discontinuation of Health Card Stickers: We will no longer use stickers on health cards to identify oncology patients for priority lab work, as this system has proven difficult to manage.

2. Alternative Waiting Options: If immediate service is not possible, you may wait in a more comfortable and safe location. You may request a pager which will signal you when we are ready to receive you in the lab. You may choose to wait in your car or at the Butterfly Café.

We appreciate your cooperation and understanding as we implement this new process to better serve you and ensure your safety.

Thank you for your attention to this important update.

Sincerely,

Sue LeBeau, President and CEO