Programs and Services

The Alliance Centre

The Alliance Centre offers free, confidential and bilingual mental health and substance abuse services to individuals 16 years of age and older who reside within the Municipality of West Nipissing. All referral sources, including self-referrals, are accepted.

Hours of service

Office hours are from 8h30 to 4h30, Monday to Friday. Evening service is available in special circumstances. The weekly Walk-In Clinic is open on Wednesdays from 11 a.m. to 7:00 p.m.


There are no fees for service. Costs would usually relate to the provision of reports or documentation to a third party with the written permission of the client.

Crisis Intervention Services are available through the West Nipissing General Hospital

 Located at 172 Ethel Street, Pod #3, the Alliance Centre is situated in the medical clinic of the West Nipissing General Hospital.

Centre Alliance Centre
Ph: 705-753-2271
Fax: 705-753-4202

Brochures & Downloads


Services include:

Mental Health Counselling and Treatment Program

This program offers counselling services which are individually tailored and focus on assisting the person to identify and reduce symptoms of distress, increase his/her ability to manage symptoms of illness, improve daily functioning and reduce the possibility of self-harm. Individuals are generally seen for an active period of less than 6 months for symptom relief or indications of functional improvement. The program strives to assist in the re-establishment of constructive coping skills and to help the person regain a contextually sensitive perspective in response to life’s challenges.

Substance Abuse/Addictions Assessment and Treatment

Substance abuse services include assessment, community treatment and referral to external services such as withdrawal management services and residential treatment. Community treatment includes counselling services for individuals and family members who feel they are affected by someone’s substance use.

Addictions Medicine Program

The Addictions Medicine Program offers fast access to medication assisted therapy for substance use disorders. Supports as well as case management services and assistance in accessing treatment programs are also offered. The Addictions Medicine Program Team provides a safe space where people can get help.  Our philosophy for treatment and care starts with a healing environment that includes being person-centered, trauma informed and without judgement.

Needle Exchange Program

In collaboration with the North Bay Parry Sound District Health Unit, the Alliance Centre offers evidenced based harm reduction initiatives through a needle exchange program to residents of the Municipality of West Nipissing.

Intensive Case Management Program

Case management services are individualized supports offered to persons with severe and persistent mental illness in order to help them achieve the highest level of functioning in the community. Services include advocacy, symptom monitoring and management, improved access to primary care services, education regarding illness, community re-integration, assistance with money management skills, crisis counselling, supportive counselling and support in accessing other community services when appropriate.

Walk-In Clinic

The Walk-In Clinic is a service offered to individuals who would like to seek assistance but may not be ready to engage in formal mental health and or substance abuse services.  Walk-In Clinic is available to individuals 16 years of age and older. Walk-ins will meet with a clinician for a single session (approximately one hour) to address a mental health or substance abuse concern.

Psychiatric Consultation

Visiting psychiatrists provide up to 5 days per month of consultation and follow-up through a shared-care approach with the counsellors at the Alliance Centre.  Referrals are first screened in order to ensure that all the necessary documentation of demographics, past history, medication, past hospitalization and treatment are gathered prior to the initial appointment. Referrals are accepted from physicians only. In situations where the person has no family physician, the Alliance Centre counsellors may make a referral to psychiatry.

Crisis Intervention

Crisis intervention offers telephone or face-to-face contact to persons who seek immediate relief from symptoms of emotional and/or situational distress which affect their ability to cope. Services include assessment and crisis counselling as well as liaison, client advocacy and referral to community agencies when appropriate. The Crisis Intervention Program is open from 4 to 11 pm 365 days a year.  It can be accessed by calling 705-753-3110 x 288 or by presenting to the Information Desk at the West Nipissing General Hospital.

Community Wellness Program

The Community Wellness Program delivers workshops aimed at enhancing mental, emotional and physical wellness.  Workshops offered are as follows:

  • Relationships: This group looks at learning about different types of relationships, new skills for effective communication and to identify and replace unrealistic expectations.
  • Wellness: The wellness group stresses balance in all parts of one’s life. Participants learn the fundamental principles of attaining good mental, emotional and physical health.
  • Anxiety: The focus is on education regarding anxiety, its symptoms and causes, as well as positive coping strategies.
  • Mood Disorders: This is a “self-help” group focusing on the establishment of positive coping strategies and the development of a Wellness Recovery Action Plan.
  • Self-Esteem: This group looks at learning to discover our true selves by becoming more aware of our inner critic and discovering our strengths.
  • Anger Management: Learn to identify anger and healthier ways to deal with conflict, resentment and other negative feelings.
  • Grief: Not everyone experiences grief the same way. This group discusses coping and healing after the death of a loved one.
  • Pre-contemplative group: The goal is to explore substance use and misuse. It also examines healthy guidelines in order to minimize harmful consequences of a person’s substance use.