West Nipissing General Hospital

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West Nipissing General Hospital
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Programs & Services

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The Alliance Centre
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Diagnostic and Therapeutic Services
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Emergency Department
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Inpatient Services
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Ontario Telemedicine Network
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Outpatient Services

Programs and Services The Alliance Centre

The Alliance Centre

The Alliance Centre offers free, confidential and bilingual mental health and substance abuse services to individuals 16 years of age and older who reside within the Municipality of West Nipissing. All referral sources, including self-referrals, are accepted.

Hours of service

Office hours are from 8h30 to 4h30, Monday to Friday. Evening service is available in special circumstances. The weekly Walk-In Clinic is open on Wednesdays from 11 a.m. to 7:00 p.m.

Cost

There are no fees for service. Costs would usually relate to the provision of reports or documentation to a third party with the written permission of the client.

Crisis Intervention Services are available through the West Nipissing General Hospital

 Located at 172 Ethel Street, Pod #3, the Alliance Centre is situated in the medical clinic of the West Nipissing General Hospital.

Centre Alliance Centre
Ph: 705-753-2271
Fax: 705-753-4202

Brochures & Downloads

Download the Alliance Centre Referral Form
Alliance Centre Referral Form 

 

Services include:

Mental Health Counselling and Treatment Program

This program offers counselling services which are individually tailored and focus on assisting the person to identify and reduce symptoms of distress, increase his/her ability to manage symptoms of illness, improve daily functioning and reduce the possibility of self-harm. Individuals are generally seen for an active period of less than 6 months for symptom relief or indications of functional improvement. The program strives to assist in the re-establishment of constructive coping skills and to help the person regain a contextually sensitive perspective in response to life’s challenges.

Substance Abuse/Addictions Assessment and Treatment

Substance abuse services include assessment, community treatment and referral to external services such as withdrawal management services and residential treatment. Community treatment includes counselling services for individuals and family members who feel they are affected by someone’s substance use.

Addictions Medicine Program

The Addictions Medicine Program offers fast access to medication assisted therapy for substance use disorders. Supports as well as case management services and assistance in accessing treatment programs are also offered. The Addictions Medicine Program Team provides a safe space where people can get help.  Our philosophy for treatment and care starts with a healing environment that includes being person-centered, trauma informed and without judgement.

Needle Exchange Program

In collaboration with the North Bay Parry Sound District Health Unit, the Alliance Centre offers evidenced based harm reduction initiatives through a needle exchange program to residents of the Municipality of West Nipissing.

Intensive Case Management Program

Case management services are individualized supports offered to persons with severe and persistent mental illness in order to help them achieve the highest level of functioning in the community. Services include advocacy, symptom monitoring and management, improved access to primary care services, education regarding illness, community re-integration, assistance with money management skills, crisis counselling, supportive counselling and support in accessing other community services when appropriate.

Walk-In Clinic

The Walk-In Clinic is a service offered to individuals who would like to seek assistance but may not be ready to engage in formal mental health and or substance abuse services.  Walk-In Clinic is available to individuals 16 years of age and older. Walk-ins will meet with a clinician for a single session (approximately one hour) to address a mental health or substance abuse concern.

Psychiatric Consultation

Visiting psychiatrists provide up to 5 days per month of consultation and follow-up through a shared-care approach with the counsellors at the Alliance Centre.  Referrals are first screened in order to ensure that all the necessary documentation of demographics, past history, medication, past hospitalization and treatment are gathered prior to the initial appointment. Referrals are accepted from physicians only. In situations where the person has no family physician, the Alliance Centre counsellors may make a referral to psychiatry.

Crisis Intervention

Crisis intervention offers telephone or face-to-face contact to persons who seek immediate relief from symptoms of emotional and/or situational distress which affect their ability to cope. Services include assessment and crisis counselling as well as liaison, client advocacy and referral to community agencies when appropriate. The Crisis Intervention Program is open from 4 to 11 pm 365 days a year.  It can be accessed by calling 705-753-3110 x 288 or by presenting to the Information Desk at the West Nipissing General Hospital.

Community Wellness Program

The Community Wellness Program delivers workshops aimed at enhancing mental, emotional and physical wellness.  Workshops offered are as follows:

  • Relationships: This group looks at learning about different types of relationships, new skills for effective communication and to identify and replace unrealistic expectations.
  • Wellness: The wellness group stresses balance in all parts of one’s life. Participants learn the fundamental principles of attaining good mental, emotional and physical health.
  • Anxiety: The focus is on education regarding anxiety, its symptoms and causes, as well as positive coping strategies.
  • Mood Disorders: This is a “self-help” group focusing on the establishment of positive coping strategies and the development of a Wellness Recovery Action Plan.
  • Self-Esteem: This group looks at learning to discover our true selves by becoming more aware of our inner critic and discovering our strengths.
  • Anger Management: Learn to identify anger and healthier ways to deal with conflict, resentment and other negative feelings.
  • Grief: Not everyone experiences grief the same way. This group discusses coping and healing after the death of a loved one.
  • Pre-contemplative group: The goal is to explore substance use and misuse. It also examines healthy guidelines in order to minimize harmful consequences of a person’s substance use.

Programs and Services Diagnostic and Therapeutic Services

Laboratory

Our laboratory staffs provide services to outpatients, inpatients, Emergency and Oncology patients. The laboratory provides testing in Biochemistry, Haematology, Transfusion Medicine and Microbiology. Some testing is not covered by OHIP and patients pay for the costs of these tests. The lab clerk will let you know the cost and the payment process when you register for your tests. Please have your health card and requisition ready.
** No appointment required – Patients are seen for bloodwork on a numerical basis after registration is completed.

Outpatient Hours: Monday – Friday 7:00 a.m. – 5:00 p.m.

For more information contact us
Telephone: (705) 753-3110,ext. 231
administration@wngh.ca Attention: Laboratory

ECG and Respiratory Therapy

We provide the following services:
Pulmonary Function Test, ECG 24 Hour Blood Pressure Monitoring, Holter Monitoring (24 & 48 hr), Exercise Tolerance Testing, Cardiac Rehabilitation, Home Oxygen Assessments

Outpatient Bookings: ECG, Holter & Blood Pressure Monitoring

For an appointment contact us
Telephone: (705) 753-3110, ext. 286
administration@wngh.ca Attention: Booking Clerk

Exercise Tolerance Testing

For an appointment contact us

Telephone: (705) 753-3110, ext. 286
administration@wngh.ca Attention: Booking Clerk

Wednesdays 8:00 a.m. – 11:15 a.m.

Pulmonary Function Testing and Home Oxygen Assessments

For an appointment contact us

Telephone: (705) 753-3110, ext. 286
administration@wngh.ca Attention: Booking Clerk

Monday, Tuesday, Thursday, Friday

Cardiac Rehabilitation

For an appointment contact us

Telephone: (705) 753-3110, ext. 211
administration@wngh.caRespiratory Therapy Department

Tuesday & Thursday afternoons

Rehabilitation

The West Nipissing General Hospital provides Physiotherapy, Occupational Therapy and Speech Language Pathology (swallowing assessments) to all inpatients. Gym classes for ILTC , Acute Care and CCC patients are provided 3 times each week.
Our newly funded Outpatient Physiotherapy service requires a physician’s referral. The following criteria must be met for a referral, as set by the MOHLTC:
Over the age of 65 years Under the age of 19 years Recent discharge from a hospital with an admission diagnosis related to the need for physiotherapy No third party insurance Recipient of Ontario Works or Ontario Disability Support Program

Outpatient Hours: Monday – Friday 2:30 p.m. – 3:30 p.m.

For an appointment contact us
Telephone: (705) 753-3110, ext. 286
administration@wngh.caAttention: Booking Clerk

Diagnostic Imaging

The Diagnostic Imaging department provides services for outpatients, inpatients and Emergency patients. Each member of the staff is committed to safe, quality care and ensuring that you have the best experience while in our department.
The types of diagnostic imaging tests offered at the West Nipissing General Hospital are:
Digital Mammography· Echocardiography (ECHO)· Ultrasound Imaging· X-Ray or Radiography· Fluoroscopy

For an appointment contact us
Telephone: (705) 753-3110, ext. 257
administration@wngh.caAttention: Diagnostic Imaging
Please let us know if you are pregnant, diabetic, have medical implants or body piercings. Ask if you need any assistance walking while you are in the department.

Outpatient Hours:
CT Scan
Monday-Friday 8:00 a.m. – 3:00 p.m.
X-Ray 
Monday-Sunday 7:15 a.m. – 5:00 p.m.
Ultrasound
Hours may vary please call 705-753-3110 ext.257 to make an appointment
Mammography
Wednesdays: 8:00 a.m. – 3:00 p.m.
Ontario Breast Screening Program
**For an appointment contact OBSP at 1-800-668-9304
Tuesdays: 8:00 a.m. – 3:00 p.m.

Programs and Services Emergency Department

Emergency Department

The Emergency Department provides 24 hr emergency services, 7 days a week
When you arrive for care:

1.Present yourself to the triage desk. Every effort will be made to triage / assess you within 15 minutes of your arrival
2. If your case is urgent, you will be sent directly to one of the treatment rooms in the Emergency Department. A registration clerk will visit you to get the necessary information to register you in the system
3. If your case is of a less urgent nature, you will be asked to return to the waiting area. There you will be registered and sent to the appropriate area for care. If your condition should change while you are waiting, please notice the triage nurse

Frequently Asked Questions:

Why do I have to wait?
The Emergency Department does not operate on a first come, first serve basis. Patients are seen according to the seriousness of their medical problem and critically ill patients are always seen first.
What is Triage?

Cases can be classified under five different triage groups:

Level I – Resuscitation

Conditions that are threats to life or limb (or imminent risk of deterioration) requiring immediate aggressive interventions.

Level II – Emergent

Conditions that are a potential threat to life limb or function requiring rapid medical intervention or delegated acts.

Level III – Urgent

Conditions that could potentially progress to a serious problem requiring emergency intervention. May be associated with significant discomfort or affecting ability to function at work or activities of daily living.

Level IV – Less Urgent (semi-urgent)

Conditions that are related to patient age, distress, or potential for deterioration or complications would benefit from intervention or reassurance within 1-2 hours.

Level V – Non Urgent

Conditions that may be acute but non-urgent as well as conditions which may be part of a chronic problem with or without evidence of deterioration. The investigation or interventions for some of these illnesses or injuries could be delayed or even referred to other areas of the hospital or health care system.

Reasons for delay

Your treatment in the Emergency Department may take several hours depending on the following:

You may require tests.
You may have to wait for test results.
The emergency physician may need to consult with a specialist.

If admission to the hospital is required, a bed will be arranged for you. Because this is an emergency admission and not a scheduled one, a bed may not be immediately available.

Who will I see?
The Emergency Department is staffed at all times by specially trained emergency physicians and nurses. The emergency Department is also a teaching site for Family Practice and Emergency Medicine Residents. The WNGH is affiliated with the Northern Ontario School of Medicine.
Don't forget

To help us better assess your medical history; please remember to always bring a listing of:

  • Medications you are currently taking, including all prescription, non-prescription and herbal remedies. Please indicate drug name, dosage and how often you are taking it.
  • List of known allergies (including any to medication)
  • Medical history (heart disease, diabetes, etc.)
  • If you are bringing a child in, please remember to bring along diapers and your child’s favourite toy or activity books and snacks.

You have other options
Fortunately, if your problem is less urgent, there are other options available to ensure that you not only save time, but also get the care that you need.
Visit your family doctor or nurse practitioner?
For less urgent problems, your first choice is to call your family doctor or nurse practitioner. Make sure that you know the office hours and what plans are made for patients when the office is closed. Also, find out what you should do when your doctor is away on vacation. If you have questions about your medications, feel free to talk to your pharmacists or doctor..
Don't have a family doctor?
If you do not presently have a family physician, you should take the time to register with Health Care Connect a program designed at finding you a family physician in your area. You can register by calling 1-800-455-1822 or online at www.ontario.ca/healthcareconnect
You can also call Telehealth Ontario
1-866-797-0000 24hrs/7/365

 

Programs and Services Inpatient Services

Interim Long Term care

The WNGH operates a 48 bed Interim Long Term Care (LTC) Unit named the “Pavillon”. The original beds opened up on October 31st, 2005 and have grown to a total of 48 beds as of April 4th, 2011. These Interim LTC beds are district beds that were approved by the Local Health Integration Network (LHIN) and the Ministry of Health and Long Term Care (MoHLTC) to address our district alternate level of care (ALC) issues.

Occupational Health Services

A full-time registered nurse is available for the staff of the WNGH.

Discharge Planning

The discharge planning coordinator assists the patient and collaborates with the family, and multidisciplinary health care team and community resources. The coordinator assists in early identification and assessments of the patient’s needs and implement timely discharge plans that include continuity of care. The coordinator is available Monday to Friday 8am to 4pm.

Infection Prevention and Control

Our Infection Prevention and Control specialist ensures that the WNGH is safe for all patients and workers and provides the required information for the Ministry of Health and Long Term Care patient safety indicators and public reporting.

Pharmacy

The WNGH has on site certified pharmacy technicians and part-time pharmacist.

Programs and Services Ontario Telemedicine Network

The WNGH collaborates with the Ontario Telemedicine Network (OTN) to provide consultations and follow-up visits with distant specialists. In addition, OTN hosts numerous education events for staff, physicians and community partners.

Programs and Services Outpatient Services

Clinical Nutrition

Clinical Nutrition services are provided by a registered dietician to in-patient, out-patients and in partnership with other community programs.

For more information contact us at (705) 753-3110, ext. 273or via administration@wngh.ca *Attention: Clinical Nutrition

Oncology

The WNGH offers a satellite Oncology program through the Regional Cancer Program of Health Sciences North with Chemotherapy services provided to the residents of West Nipissing.

For more information contact us at (705) 753-3110, ext. 285 or via administration@wngh.ca *Attention: Oncology

Ambulatory Services

The WNGH hosts regular cardiology, urology, nephrology, pediatric, otolaryngology, gynecology, sleep labs and psychiatry clinics with consultation and follow-up visits by specialists.There exists an excellent referral relationship between our facility and the district hospital in North Bay, as well, as Health Sciences North.

For more information contact us at (705) 753-3110, ext. 286 or via administration@wngh.ca *Attention: Ambulatory Services

Diabetes Management

The WNGH offers diabetes education services on a part-time basis as a satellite office of the North Bay Regional Health Centre’s full time Diabetes Education Centre. The WNGH office is staffed by a Registered Dietitian and Registered Nurse. Consultation is available by appointment only.

For more information contact us at (705) 753-3110, ext. 247 or via administration@wngh.ca *Attention: Diabetes Management

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Visit us The West Nipissing General Hospital 725 Coursol Road Sturgeon Falls, ON P2B 2Y6
Call Us (705) 753-3110
Email Us administration@wngh.ca
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