Patient Relations – Complaints and Compliments
Patients, residents and family compliments and concerns are always welcome as this feedback provides us with an opportunity to improve.
Please share your concerns with Patient Relations Officer Dawn Morissette, President & CEO.
Telephone: 705-753-3110 extension 316
Email: administration@wngh.ca
Attention: Dawn Morissette
Pay Parking Fee for Visitors and Outpatients
Visitors and outpatients have the following options relating to the pay parking:
Pay the fee of $3.25 per visit in all parking lots. Please note that if you do not have the exact change, the parking gate will give back change.
Parking cards may be purchased for long-term parking from the Cashier/Payments desk located in the Finance Department or the Information desk at a monthly fee of $23.50 plus a $5.00 deposit for the parking card or $11.75 for two weeks plus a $5.00 card deposit.
To exit the parking lots, please be advised that our machines do not accept debit, credit or bills. It only accepts change. To obtain change, you may use the change machine located in front of the information desk or in front of the Alliance Centre.
Cell Phone Policy
Cell phones are restricted in all patient care areas of the hospital. This restriction is in accordance with the Privacy Legislation.
Scent-free Environment
To protect the health and well-being of our patients, visitors, and staff, the WNGH kindly requests that you do not wear or use any scented products while on hospital property. Scented products linger long after an individual leaves an area. This can cause allergic reactions and respiratory distress for patients, visitors, and staff. Your co-operation in assisting the hospital to promote a fragrance-free environment is appreciated.
Cafeteria
Cafeteria services feature beverages, sandwiches, hot meals, and baked goods. Open daily (Monday to Friday) from 11:15 a.m. to 1 p.m. and closed on weekends and statutory holidays.
The Butterfly Café
The Butterfly Café is open 24/7, 365 days a year, and has vending machines with a wide variety of grab and go food options including salads, soups, sandwiches, desserts and freshly prepared meals from our Cafeteria. You can enjoy freshly ground coffee, as well as other hot specialty drinks at a low cost.