Patient Relations – Compliments & Concerns

At West Nipissing General Hospital, we welcome compliments, concerns, and suggestions from our patients, residents, and their families. Your feedback helps us continually improve the quality of our care and services, while also recognizing the dedication and excellence of our team.

If you would like to share a compliment or raise a concern, please contact our Patient Relations Officer, who is here to listen and assist you.

Telephone: 705-753-3110 extension 243

Email: feedback@wngh.ca

Parking Information

Payment by tap or cash is accepted for the main parking lot (front) and medical clinic (side) parking lot. The rear medical clinic lot is cash only. 

Per visit: $3.75 

Biweekly pass: $15 + $5 card deposit 

Monthly pass: $25 + $5 card deposit 

Parking passes may be purchased for long-term parking from the Cashier/Payments office or the Information desk. 

Change machines are available in front of the Information desk and in front of the Alliance Centre. If you do not have exact change, the parking gate will give back change. 

Cell Phone Policy

Cell phones are restricted in all patient care areas of the hospital. This restriction is in accordance with the Privacy Legislation.

Scent-free Environment

To protect the health and well-being of our patients, visitors, and staff, the WNGH kindly requests that you do not wear or use any scented products while on hospital property. Scented products linger long after an individual leaves an area. This can cause allergic reactions and respiratory distress for patients, visitors, and staff. Your co-operation in assisting the hospital to promote a fragrance-free environment is appreciated.

Cafeteria

Cafeteria services feature beverages, sandwiches, hot meals, and baked goods. Open daily (Monday to Friday) from 11:15 a.m. to 1 p.m. and closed on weekends and statutory holidays.

The Butterfly Café

The Butterfly Café is open 24/7, 365 days a year, and has vending machines with a wide variety of grab and go food options including salads, soups, sandwiches, desserts and freshly prepared meals from our Cafeteria.  You can enjoy freshly ground coffee, as well as other hot specialty drinks at a low cost.